Opportunity Description
Join Hootsuite as an IT Operations Administrator and shape the future of IT support! This role focuses on administering critical platforms and implementing automations.
As part of Hootsuite's Global IT team, you will address complex service desk issues and oversee the management of various IT systems. Your responsibilities include supporting AI technologies and enhancing the overall efficiency of IT operations. You will also mentor the next generation of IT talent, ensuring a robust knowledge-sharing culture.
Key Responsibilities:
• Resolve escalated Helpdesk issues with efficiency
• Ensure outstanding service quality for IT support
• Handle endpoint configuration and deployment
• Administer vital AI platforms to uphold data governance
• Propel ITIL-oriented maturity in service processes
Requirements:
• Minimum 3 years in IT systems or operations management
• Knowledge of identity and access management systems
• Experience in managing endpoint technolo...
As part of Hootsuite's Global IT team, you will address complex service desk issues and oversee the management of various IT systems. Your responsibilities include supporting AI technologies and enhancing the overall efficiency of IT operations. You will also mentor the next generation of IT talent, ensuring a robust knowledge-sharing culture.
Key Responsibilities:
• Resolve escalated Helpdesk issues with efficiency
• Ensure outstanding service quality for IT support
• Handle endpoint configuration and deployment
• Administer vital AI platforms to uphold data governance
• Propel ITIL-oriented maturity in service processes
Requirements:
• Minimum 3 years in IT systems or operations management
• Knowledge of identity and access management systems
• Experience in managing endpoint technolo...
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