Helpdesk Technician

The Helpdesk Technician will provide technical support to clients via phone, email, web, chat, and other support channels as required. This role is responsible for troubleshooting technical issues, delivering exceptional customer service, documenting resolutions, ensuring timely ticket management, and collaborating with internal teams. Schedule: Monday - Friday (7:00 am to 4:00 pm) Work Set up: Onsite Salary range: Php 45,000 - Php 50,000 In this role, you will: Provide exceptional customer service to ensure a positive client experience. Take ownership of customer-reported issues and manage them through to resolution. Research, diagnose, troubleshoot, and resolve hardware, software, and network-related issues. Complete technical workshop tasks and other assigned IT support activities. Escalate unresolved technical issues following established support procedures. Provide timely and accurate updates to customers regarding their support requests. Ensure all support tickets are accurately ...