Helpdesk Support Specialist

Qualification

• Diploma/Advanced/Higher/Graduate Diploma
• Bachelor's Degree/Post Graduate Diploma/Professional Degree

Employment Type

Full-Time

Responsibilities

• Provide second-level technical support to internal and external users.
• Troubleshoot and resolve issues related to business and HR applications.
• Continue with assigned task deliveries and provide support aligned with project/customer needs.
• Escalate complex or unresolved issues to relevant teams and follow up promptly.
• Manage, track, and prioritize multiple support tickets efficiently.
• Maintain clear and organized documentation of technical issues, resolutions, and procedures.
• Assist in testing and deployment of application updates or patches.
• Support system onboarding for new users and conduct training as required.
• Collaborate with internal teams and external technical pa...