Helpdesk Senior Representative

Req ID: 364869 

We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Roles and Responsibilities:

- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Activities include recognition, research, isolation, resolution & follow up steps.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

- Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications:

- Helpdesk Senior Associate at Grade-5 position in Service Desk

- Must be a Graduate. B.Tech/B.E or any other techni...