Helpdesk Associate-ITSM

Req ID:    

We are currently seeking a Helpdesk Associate-ITSM to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Service Desk Associate English 
India - Hybrid working (Office and Hybrid (Office and Remote))
Competitive Salary & Benefits
Role Overview
The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and inve...