Opportunity Description
Pay $26 hour
2 to 3 month project
In office in Arvada, CO
The Help Desk II Technician is responsible for providing intermediate to advanced technical support to end users by troubleshooting hardware, software, network, and system-related issues. This role manages support requests through a ticketing system, ensuring timely resolution, proper documentation, and adherence to service level agreements (SLAs). The technician serves as an escalation point for Help Desk I staff and collaborates with IT teams to resolve complex technical problems.
**Key Responsibilities**
+ Monitor, prioritize, and manage support tickets within the organization's ticketing system.
+ Troubleshoot and resolve Tier 2 technical issues related to desktops, laptops, printers, mobile devices, operating systems, and business applications.
+ Escalate unresolved incidents to appropriate IT teams while maintaining ownership and communication throughout the ticket lifecycle.
+ Document ...
2 to 3 month project
In office in Arvada, CO
The Help Desk II Technician is responsible for providing intermediate to advanced technical support to end users by troubleshooting hardware, software, network, and system-related issues. This role manages support requests through a ticketing system, ensuring timely resolution, proper documentation, and adherence to service level agreements (SLAs). The technician serves as an escalation point for Help Desk I staff and collaborates with IT teams to resolve complex technical problems.
**Key Responsibilities**
+ Monitor, prioritize, and manage support tickets within the organization's ticketing system.
+ Troubleshoot and resolve Tier 2 technical issues related to desktops, laptops, printers, mobile devices, operating systems, and business applications.
+ Escalate unresolved incidents to appropriate IT teams while maintaining ownership and communication throughout the ticket lifecycle.
+ Document ...
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