Help Desk Officer - Tahoe

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1. Customer Experience - Provide the best-in-class customer service by:

a. Ensuring a high level of process and system related knowledge as it relates to policies and procedures is maintained,

delivering a consistently excellent level of service;

b. Ensuring Service Level Agreement commitments and standards are understood and adhered to;

c. Recognizing, and escalating to management, trends, problems and opportunities;

d. Effectively executing on planned activities to ensure favourable quality, and timely support;

e. Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments

and/or escalation of such.

2. Business Plan/ Execution - Maintenance of effective tools and processes by:

a. Efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal ful...