Help Desk Analyst I

Description We are looking for a Help Desk Analyst I to provide first-level technical assistance for employees in Boulder, Colorado. This Long-term Contract opportunity is well suited for someone early in their IT career who enjoys solving everyday technology issues, supporting users with professionalism, and working within established support procedures. The role involves assisting with Windows and Mac devices, user account support, equipment setup, and accurate ticket documentation in a fast-paced internal IT environment.

Responsibilities:
• Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner.
• Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems.
• Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness.
• Prepare, ima...