Opportunity Description
Description
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment.
Hourly Pay Rate: $17/hr
Open Shift: 3:30-12pm Off Days Sunday and Tuesday
Responsibilities:
• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.
• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.
• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment.
Hourly Pay Rate: $17/hr
Open Shift: 3:30-12pm Off Days Sunday and Tuesday
Responsibilities:
• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.
• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.
• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.
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