Helix Sr Customer Success Mgr - CSM

The Customer Adoption Engineer (CAE) Associate is responsible for executing the customer success motion across a portfolio of BMC Helix customers, working closely with senior CAEs and cross‑functional teams to deliver consistent, high‑quality customer outcomes.

This early‑career, developing role is designed to build strong capabilities in customer engagement, product knowledge, and data‑driven success management, with clear expectations to progressively take full ownership of customer interactions and outcomes.

Drive the Customer Success Motion Across Accounts

• Own the execution of the customer success strategy across an assigned portfolio of customers
• Manage day‑to‑day operational engagement with customers, ensuring consistent, timely, and professional communication
• Drive customer outcomes with a clear focus on adoption, satisfaction, and retention
• Understand and document customer business objectives, use cases, and ke...