Healthcare Assistant

At Kansas City Clinic Advisors, we’re looking for a Medical Office Specialist to join our team!

In this role, you’ll provide exceptional administrative support to a healthcare facility in the United States, assisting patients with appointment scheduling, billing inquiries, insurance questions, and a variety of front-office administrative tasks that help ensure a seamless patient experience.

Responsibilities

• Answer a high volume of inbound patient phone calls with professionalism, empathy, and excellent customer service.
• Schedule, reschedule, and cancel appointments while coordinating provider availability and clinic protocols.
• Assist patients with billing inquiries, explaining account balances, payment options, and general billing information.
• Help patients understand their insurance coverage, copayments, deductibles, and other benefit-related questions.
• Perform insurance verification and explain fina...