Health Care Call Center Representative III

Job Description

• What you can expect:
  • As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions. You can expect a full and comprehensive training program to ensure you are provided the tools, resources and knowledge to be successful. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.
• Primary Responsibilities
  • Responds to inbound phone calls and processes customer inquiries  / requests into the appropriate system or database.
  • Uses sound judgment to resolve customer billing inquiries. Analyzes account history and makes the appropriate changes based on information gathered during the original inq...