Head of Operations, West

Purpose of the Role: To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture. Key Responsibilities: Oversee the operational performance of assigned PODs; provide feedback for continuous improvement Guide and mentor POD Owners on strategy and process enhancements Analyze performance data to drive decisions on hub and manpower expansion Ensure process compliance and zero discrepancies in coordination with POD Owners Act as a brand ambassador on the ground, ensuring service quality and operational excellence Collaborate with the Sales team to grow shipment volumes Manage budgets and productivity for assigned PODs Work closely with HRBPs and TA teams to close open positions Handle escalations from top management and resolve them in alignment with POD Owners Key Skills Required: Operational Excellence Problem Solving Strong Communication Workforce Management Business Leadership