Opportunity Description
Drive operational excellence in Montreal as the Head of Field Operations & Performance with an innovative energy technology firm. This leadership role bridges operational strategy and performance management.
As the company expands, you'll be responsible for enhancing field operations across a distributed network. Utilize your extensive experience (7+ years) to develop systems that improve customer experience and partner performance. Collaborate with cross-functional teams in Sales, Customer Success, and Operations to standardize workflows and drive quality assurance initiatives.
Key Responsibilities:
• Oversee the field operations lifecycle from start to finish
• Create partner onboarding and certification programs
• Standardize operations workflows for improved efficiency
• Develop resource planning and capacity models
• Set KPIs and manage performance reporting processes
Requirements:
• 7+ years leading field operations or service delivery
• Proven exper...
As the company expands, you'll be responsible for enhancing field operations across a distributed network. Utilize your extensive experience (7+ years) to develop systems that improve customer experience and partner performance. Collaborate with cross-functional teams in Sales, Customer Success, and Operations to standardize workflows and drive quality assurance initiatives.
Key Responsibilities:
• Oversee the field operations lifecycle from start to finish
• Create partner onboarding and certification programs
• Standardize operations workflows for improved efficiency
• Develop resource planning and capacity models
• Set KPIs and manage performance reporting processes
Requirements:
• 7+ years leading field operations or service delivery
• Proven exper...
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