Head of Homeownership Support Hub

Competitive Salary

Our Vacancy

This is an exciting opportunity to lead a newly created Homeownership Support Hub at the heart of our customer experience transformation. As Head of Homeownership Support Hub, you will play a pivotal role in establishing and developing a brand-new team, setting the vision, culture and standards that will define how we support more than 25,000 Freeholders, Leaseholders and Shared Owners. Leading a hybrid team of 17 colleagues, you will create a highly skilled, customer-focused function that delivers expert frontline advice and resolves customer enquiries quickly and effectively across multiple channels, including phone, email and webform. You will champion a culture of ownership and continuous improvement, empowering your team to maximise first-contact resolution while ensuring more complex and specialist enquiries are seamlessly connected with experts across the rest of the team.

This is a rare opportunity to build something from the ...