Head of Customer Success

Mikelle Search Group is partnering with a Silicon Valley venture-backed fintech and automation company that is building the next generation of merchant operations and payments infrastructure for businesses across North America.

This opportunity offers the chance to work in a startup environment built by experienced founders and operators. Most payment companies focus primarily on payment processing. This organization is building operational infrastructure.

They combine payment processing, intelligent workflow automation, and AI-enabled operational tooling to help merchants simplify payments, improve reconciliation, reduce operational friction, and modernize how they interact with their financial systems.

Unlike traditional payment processors, they focus heavily on operational excellence, implementation quality, and long-term merchant success. They believe the onboarding experience, configuration accuracy, support quality, and merchant relationship are just as...