Head of Customer Service & Technical Support

Role Overview

We are looking for a Head of Customer Service and Technical Support to build, elevate, and scale a world‑class support organization for our B2B customer base.

Your mission is to transform every service interaction into trust‑building moments that strengthen loyalty and empower our customers.

You will own the entire customer support experience across chat, email, phone, leading a 24/7 team while partnering with engineering, product, and operations to rapidly resolve issues and continuously improve the journey.

Key Responsibilities

• Build and manage a high‑performing customer service and technical support team.
• Review tickets for quality, tone, accuracy, and timeliness.
• Coach, mentor, and train support specialists.
• Implement and manage best‑in‑class tools and processes.
• Ensure customers receive fast, empathetic, accurate service acro...