Head of customer experience

At MVIA we believe in delivering excellence and driving growth together.

Location: Southern Suburbs, Cape Town

MVIA is seeking an accomplished and execution-focused Head of Customer Experience to lead and optimise the Group’s end-to-end operational environment across insurance and non-insurance value-added products. This senior leadership role is suited to a commercially astute leader with strong people management capabilities, a focus on excellence, and a passion for scalable, compliant, high-performance operations.

You will be responsible for directing and overseeing multiple operational functions and teams within the MVIA Group. This includes ensuring alignment with strategic objectives, regulatory requirements, and service excellence standards. The role is critical in enabling growth, improving operational efficiency, and consistently delivering an exceptional client and partner experience.