Head of Customer Excellence

About the role

The Head of Customer Excellence is responsible for leading the operational delivery of interpreting services within the Public Sector domain. The role ensures efficient, high-quality, and compliant service delivery across Planning, Support, and Call Center activities, while driving performance, consistency, and continuous improvement.

Working closely with Contract Management, Vendor Management, Business Process Owner, the role safeguards stable operations, optimal capacity, and strong customer experience.

The Head of Customer Excellence leads the end-to-end operational delivery of interpreting services within the Public Sector domain, ensuring scalable, high-quality, and compliant service execution.

The role drives performance, operational excellence, and continuous improvement across Planning, Support, and Call Center functions, while enabling transformati...