Head of CRM

About the Role

The Company is seeking an experienced and strategic Head of Customer Relationship Management (CRM) to lead and drive its client engagement strategy across the business.

This senior leadership role is responsible for the overall strategy, governance, and performance of the CRM function, ensuring exceptional customer experiences while protecting revenue, improving cash flow, and supporting long-term client retention.

The successful candidate will provide leadership to client-facing teams, establish best practices, and ensure seamless collaboration between commercial, operational, technical, and financial departments.

Key Responsibilities

CRM Strategy & Governance

• Develop and implement the Company's CRM strategy and operating model.
• Establish clear processes, role definitions, handover procedures, and escalation pathways.
• Ensure CRM activities align with commercial objectives, oper...