Head of CLM - Hertfordshire, HP2 4YL

Head of CLM - Hertfordshire, HP2 4YL

Head of CLM (Customer Lifecycle Marketing)

Hemel Hempstead, Hybrid (3 days/ week in office)

Annual salary + bonus and benefits

Due to an internal move, we're looking for a Head of CLM to own the transformation of how we manage our customer journeyfrom caravan sales leads through to guest retention. You'll lead a team and stay genuinely involved in the detail, bringing a calm approach to a broad remit where last-minute requests and emergencies are part of the landscape. This is an ideal role for a leader looking to take their first step into a Head of CLM role.

What you will be doing:

• Leading the CLM strategy and owning its execution across email, CRM, and customer communications
• Nurturing our caravan sales funnel once leads are captured, optimising on-park appointments and sales conversion
• Managing all multichannel co...