Head of Client Support at d1g1t

Take charge of client success initiatives as Head of Client Support at d1g1t. Focus on maximizing client retention and ensuring service excellence in a thriving Fintech startup.

In this critical leadership position, you'll manage the strategy and operations for Client Support while fostering a high-performance culture. You will define success metrics and oversee 24/7 operations, ensuring each customer has a top-tier experience post-implementation.

Key Responsibilities:
• Develop client success roadmap aligned with growth
• Evaluate retention and satisfaction strategies
• Champion the customer voice internally
• Enhance support service procedures and tools
• Mentor a dedicated team towards client-focused goals

Requirements:
• Degree in a relevant field preferred
• At least ten years in client support leadership
• Proven customer success in a high-growth environment
• Strong analytical and operat...