Head of Claims

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About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
Support Director of Operations and Healthcare Provision in executing the end-to-end claims strategy and overseeing daily claims operations across medical and non-medical insurance portfolios.
This role is accountable for delivering operational excellence, claims efficiency, and customer-centric service, while ensuring compliance with internal governance standards and regulatory requirements. T...