Head of Aftersales Customer Warranty

About Our Client The company is a large Swiss organization within the Machinery Manufacturing industry, known for its innovative products and commitment to excellence. It operates globally, offering robust solutions to its clients across various sectors. Job Description - Oversee all warranty-related processes and ensure compliance with company policies and industry standards. - Develop and implement strategies to enhance the customer warranty experience. - Collaborate with internal teams to resolve warranty claims efficiently and effectively. - Maintain accurate records of warranty claims and analyse data to identify trends and improvements. - Act as the primary point of contact for customers regarding warranty-related queries or concerns. - Ensure all legal and contractual obligations are met in warranty processes. - Conduct training sessions for teams to ensure understanding of warranty policies and procedures. - Drive continuous improvement initiatives to optimise warranty operatio...