Hardware Support Administrator in Moose Jaw

Advance your career with HCLTech as a Hardware Support Administrator in Moose Jaw, Saskatchewan. This critical role focuses on troubleshooting hardware issues and enhancing overall operational satisfaction.
As a Hardware Support Administrator, you will independently manage hardware support tickets and conduct root cause analyses. You will also provide on-call assistance and ensure compliance with quality standards. Strong troubleshooting skills and good communication are essential to thrive in this position.
Key Responsibilities:
• Oversee compliance for hardware break-fix incidents
• Diagnose and resolve escalated hardware issues effectively
• Update the knowledge base for hardware solutions
• Resolve support tickets promptly within SLAs
• Improve CSAT by reducing rejected resolutions
Requirements:
• Expertise in hardware break-fix methodologies
• Strong analytical skills for root cause analysis
• Effective communication for guiding customers
• Fami...