Guest Services Supervisor

Marmot Basin, 1 Marmot Road, Jasper, Alberta, Canada

Job Description

Posted Monday, June 29, 2026 at 8:00 AM

Reports To: Guest Services Manager

Position Overview:

The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.

Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.

The Guest Services Supervisor must uphold company standards, ensure compli...