Guest Services Manager

Overview

Heirloom exists to connect people to places and to each other. We design, build, and operate beautiful spaces that redefine what it feels like to travel as a group. With roots in New Orleans and a growing presence in more than a dozen destinations nationwide, Heirloom blends the warmth of hospitality with the power of technology to create unforgettable group travel experiences. Our focus on providing world-class accommodations in premier destinations, combined with a data-driven and tech-enabled operational strategy, has allowed Heirloom to carve out a distinctive position within the luxury short-term rental and property management space.

Role Summary: Our Contact Center is the heart of guest communication operations. This team serves a critical dual function: delivering exceptional customer service while also closing reservation sales for luxury properties. As the first point of contact with the brand, this role is essential in ensuring a consistent, war...