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Guest Services Agent (Call Centre)
PARKROYAL COLLECTION MARINA BAY, SINGAPORE
Opportunity Description
Job Description
- Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.
- Ensure that Telephone Courtesy and Techniques are put into practice.
- Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.
- Regular check on One Connect / Enquiries and Dining Emails.
- Record and program all wake-up call requests. Ensure that all wake-up call requests are promptly executed.
- Check and ensure that all equipment in the department is in good working condition. Record down all the fault matters and rectified within the day.
- Input restaurant bookings in Table Check System and confirm restaurant reservations or special requests with respective outlets.
- Ensure that all service requests have been assigned and looked after. Courtesy calls to be given.
- Handle special guests' requests.
- Ensure major occurrence being updated in...
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