Guest Service Attendant

       Customer relations

Establish good working relationships with the guests and your colleagues.

       Professional techniques / Production 

Ensure that the guest service is excellent so that he/she will return to the hotel.

Update Guest history.

Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.

Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.

Follow up on the guest requests and ensure it is done or offer alternative solution.

Own the problem solve it and follow up involve your supervisor when it is necessary.

Ensure that the service offered and the provisions provided to the guests are up to company standard.

Ensure that the service provided to the guests will win their loyalty to return to the company.

Provide wake-up calls as requested by the g...