Guest Experience Manager

Guest Experience Manager

Department: Tournament and Venue Operations

Employment Type: Fixed Term - Full Time

Location: Brazil

Description

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

The Position

The Guest Experience Manager is responsible for the development and implementation of the guest experience concept exclusively within the FIFA VIP Hotel environment, including the FIFA Club.

This role focuses on brand implementation, experiential elements, FIFA Club concept (including F&B), and curated guest touchpoints such as gifts and in-hotel experiences.

Key Respons...