Growth & Retention Customer Success Lead

Jobtailor is seeking an experienced Customer Success Manager to nurture strategic relationships with enterprise clients from Guadalajara in a fast‑paced SaaS environment. You will drive customer retention, monitor adoption metrics, coordinate with sales and product teams, and lead renewals and expansion opportunities to ensure long‑term partnerships.

The role requires 3+ years in customer success or account management, advanced English skills, residency in Guadalajara, Jalisco, and a valid US