Opportunity Description
We are looking for a hands‑on Google Dialogflow Developer with strong experience in building and optimizing conversational IVR solutions, particularly for voice and telephony use cases.
This role is hybrid and requires you to be at our downtown Toronto and/or Client office a minimum of 3 days per week - subject to change at any time.
Responsibilities
Design, develop, and maintain conversational IVR solutions using Dialogflow CX
Configure and implement DTMF input handling within Dialogflow CX
Design and optimize IVR call flows to enhance caller experience
Build and manage call flow logic, menus, branching, and state management
Work with telephony systems and understand call events, DTMF tones, and call transfers
Debug and troubleshoot IVR issues using logs, traces, and conversation history
Collaborate closely with cross‑functional teams including product, engineering, and telecom teams
Qualificatio...
This role is hybrid and requires you to be at our downtown Toronto and/or Client office a minimum of 3 days per week - subject to change at any time.
Responsibilities
Design, develop, and maintain conversational IVR solutions using Dialogflow CX
Configure and implement DTMF input handling within Dialogflow CX
Design and optimize IVR call flows to enhance caller experience
Build and manage call flow logic, menus, branching, and state management
Work with telephony systems and understand call events, DTMF tones, and call transfers
Debug and troubleshoot IVR issues using logs, traces, and conversation history
Collaborate closely with cross‑functional teams including product, engineering, and telecom teams
Qualificatio...
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