Opportunity Description
Take your career as a Global Senior Analyst to the next level in Poland or Halifax, focusing on scalable decision systems and automation within Customer Service. Your analytical skills will enhance service performance and operational efficiency.
This position requires strategic ownership of global analytics mechanisms, leveraging AI and automation to identify and resolve issues. You'll lead causal and advanced analyses, focusing on compliance and stakeholder alignment. Ideal candidates continuously explore new technologies and challenge existing processes.
Key Responsibilities:
• Develop and maintain an automation opportunity map
• Manage global domains to ensure effective dashboard usage
• Conduct in-depth analyses of service KPIs and metrics
• Collaborate with cross-functional teams for scenario planning
• Coach and mentor on analytical thinking and data storytelling
Requirements:
• 3-5+ years experience in an...
This position requires strategic ownership of global analytics mechanisms, leveraging AI and automation to identify and resolve issues. You'll lead causal and advanced analyses, focusing on compliance and stakeholder alignment. Ideal candidates continuously explore new technologies and challenge existing processes.
Key Responsibilities:
• Develop and maintain an automation opportunity map
• Manage global domains to ensure effective dashboard usage
• Conduct in-depth analyses of service KPIs and metrics
• Collaborate with cross-functional teams for scenario planning
• Coach and mentor on analytical thinking and data storytelling
Requirements:
• 3-5+ years experience in an...
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