Global CX Ops Sr. Manager: Lead VOC & Process Improvement

DiDi Global Inc. is seeking a CX Operations Sr Manager who will develop and execute strategies to enhance customer experience across multiple countries. The role involves optimizing processes, establishing Voice of the Customer governance, and leading projects across diverse teams.

The ideal candidate should have over 8 years of relevant experience and strong skills in leadership and communication, with an emphasis on data-driven decision-making. This position is located in Mexico City and requires fluency in English.