Global CRM & PMA Tech Support Lead (L2/L3)

Ibope is seeking a Lead Support Engineer to oversee L2/L3 support operations in Colombia. This role is pivotal in maintaining platform stability and performance, working within a live, business-critical production environment.

In this position, you will manage incident triage, engage with stakeholders, and drive continuous improvements across multiple systems. The ideal candidate should have over 7 years of experience in software engineering, with strong diagnostic capabilities and experience with Microsoft Dynamics 365.