Opportunity Description
Elevate your expertise in healthcare technology as a Senior Contact Center Specialist at McKesson. Focus on designing and optimizing Genesys solutions for multi-channel interactions.
As a Senior Contact Center Specialist, you will provide technical leadership of Genesys platforms and ensure seamless integration with AI and CRM systems like Salesforce. Your role involves architecting solutions that enhance patient engagement and operational efficiency, particularly in health-focused environments. Collaborate with cross-functional teams to translate business needs into effective technical implementations.
Key Responsibilities:
• Design and implement enterprise Contact Center solutions using Genesys
• Develop IVR configurations and agent scripting
• Validate business requirements against technical designs
• Lead integration with AI and CRM platforms
• Manage reporting frameworks and dashboards for operational performance
Requirements:
• 7+ years of relevant exp...
As a Senior Contact Center Specialist, you will provide technical leadership of Genesys platforms and ensure seamless integration with AI and CRM systems like Salesforce. Your role involves architecting solutions that enhance patient engagement and operational efficiency, particularly in health-focused environments. Collaborate with cross-functional teams to translate business needs into effective technical implementations.
Key Responsibilities:
• Design and implement enterprise Contact Center solutions using Genesys
• Develop IVR configurations and agent scripting
• Validate business requirements against technical designs
• Lead integration with AI and CRM platforms
• Manage reporting frameworks and dashboards for operational performance
Requirements:
• 7+ years of relevant exp...
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