Genesys Cloud Specialist

We are looking for an experienced Genesys Cloud Specialist to support a non-profit organization in Whitby, Ontario through a Long-term Contract engagement. This role is suited to a senior consultant who can oversee day-to-day platform operations, optimize contact centre capabilities, and help maintain a reliable cloud-based telephony environment. The successful candidate will bring strong technical judgement, hands-on configuration expertise, and the ability to work across service teams to improve performance and user experience.

Responsibilities:
• Oversee the ongoing administration of the Genesys Cloud CX environment, ensuring the platform remains stable, secure, and effective for daily operations.
• Manage system configuration across user accounts, access levels, divisions, queues, skills, and routing profiles to align with operational needs.
• Track platform performance and availability, resolve front-line support issues, and escalate more complex incidents to ...