Genesys Call Flow Developer Lead

Job Title: Genesys Call Flow Developer Lead
Duration : Permanent Full Time
Location : Dallas, TX, Pittsburgh, PA, or Cleveland, OH.
Work Mode : 5 Days in office

Position Description
Seeking an experienced Genesys Cloud Developer Lead. The Genesys Cloud Developer Lead position will primarily be responsible for design, development and deployment of IVR flows, contact routing and interactions using Genesys Cloud Architect. This would include configuration of data action and system integrations using Genesys Cloud APIs.

Duties and Responsibilities
o Design and implement IVR flows, contact routing, and bot integrations using Genesys Cloud Architect. The flows would include inbound and outbound calls, email and SMS.
o Develop custom integrations with internal systems and third party applications using Genesys Cloud APIs (RESTful) and webhooks.
o Create and update campaigns and contact lists to be used for outbound operations.
o Cont...