General Manager – Hotel/Lodge

JOB DESCRIPTION Position Title: General Manager – Hotel/Lodge Location: Maasai Mara, Kenya Reports To: Board of Directors / Managing Director / Hotel Owner Supervises: Operations Manager, Front Office Team, Housekeeping, Food & Beverage Department, Maintenance Team, Finance & Administration Staff, Security, Human Resources, Sales & Marketing Personnel. Job Purpose The General Manager is responsible for the overall leadership, strategic direction, operational excellence, financial performance, guest satisfaction, and people management of the hotel. The role ensures that the hotel delivers exceptional guest experiences while maintaining profitability, operational efficiency, compliance, and alignment with the organization's vision and standards. Key Responsibilities 1. Strategic Leadership · Develop and implement the hotel's strategic and operational plans. · Drive business growth and profitability. · Identify opportunities for new revenue streams and partnerships. ...