Opportunity Description
Our client, a Energy Services company, is looking for a GCC Customer Service Representative – Intermediate for their Remote location. Responsibilities:
+ Responsible to process and maintain customer request via emails and phone call in SAP CRM System
+ Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
+ Responsible in managing customer escalation by working closely with internal stakeholders
+ Required to use existing procedures to problem solve customer escalation and follow up
+ Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
+ Required to adhere to business, operation procedures and financial policy
Requirements:
+ One Stop Shop for customers for any type of Services requests.
+ Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
+ Responsible to process and maintain customer request via emails and phone call in SAP CRM System
+ Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
+ Responsible in managing customer escalation by working closely with internal stakeholders
+ Required to use existing procedures to problem solve customer escalation and follow up
+ Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
+ Required to adhere to business, operation procedures and financial policy
Requirements:
+ One Stop Shop for customers for any type of Services requests.
+ Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
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