Opportunity Description
Active - Regular full-time
Clerical
Longwood, FL, US
Customer Service Coordinator
Reports to: Customer Service Supervisor
FLSA Status: Non-Exempt | Supervisory Role: No
About the Customer Service Coordinator Role
As the heart of our customer experience, you will be the first point of contact for our valued users. In this role, you will help customers navigate their accounts, troubleshoot technical issues, master our digital banking platforms, and find answers to their everyday banking questions .
What You’ll Do
+ Promptly assist customer needs by responding to inbound calls and providing service information.
+ Walking customers through navigating Trustco’s online banking platform.
+ Process any account inquiries and recommend our customers applicable bank services offered by our company.
+ Fa...
Clerical
Longwood, FL, US
Customer Service Coordinator
Reports to: Customer Service Supervisor
FLSA Status: Non-Exempt | Supervisory Role: No
About the Customer Service Coordinator Role
As the heart of our customer experience, you will be the first point of contact for our valued users. In this role, you will help customers navigate their accounts, troubleshoot technical issues, master our digital banking platforms, and find answers to their everyday banking questions .
What You’ll Do
+ Promptly assist customer needs by responding to inbound calls and providing service information.
+ Walking customers through navigating Trustco’s online banking platform.
+ Process any account inquiries and recommend our customers applicable bank services offered by our company.
+ Fa...
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