Opportunity Description
Join a respected organization as a Frontline IT Support Technician, blending hands-on helpdesk assistance with technical operations. Serve users directly while improving tech systems.
Working with Options Consulting Solutions, you’ll provide Tier 1-2 support, resolving technical issues that impact user efficiency. This position emphasizes customer service, collaboration, and accountability within a diverse technical landscape. You will handle installations, manage user accounts, and assist in ongoing IT projects.
Key Responsibilities:
• Provide Tier 1-2 technical support via various communication methods
• Troubleshoot and resolve hardware, software, and network issues
• Install and maintain desktops, laptops, and peripherals
• Support Microsoft 365 environments and essential business applications
• Set up AV and video conferencing systems effectively
Requirements:
• 2+ years’ experience in IT Helpdesk or Techni...
Working with Options Consulting Solutions, you’ll provide Tier 1-2 support, resolving technical issues that impact user efficiency. This position emphasizes customer service, collaboration, and accountability within a diverse technical landscape. You will handle installations, manage user accounts, and assist in ongoing IT projects.
Key Responsibilities:
• Provide Tier 1-2 technical support via various communication methods
• Troubleshoot and resolve hardware, software, and network issues
• Install and maintain desktops, laptops, and peripherals
• Support Microsoft 365 environments and essential business applications
• Set up AV and video conferencing systems effectively
Requirements:
• 2+ years’ experience in IT Helpdesk or Techni...
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