Frontline IT Support Analyst - User Help & Troubleshooting

SoftwareONE Deutschland is looking for a Help Desk Support Analyst to provide first-level IT support in Santiago, Chile. This role involves acting as the main contact for users, handling incidents, and ensuring proper service delivery.

The ideal candidate has experience in IT end-user support, preferably with ITIL Foundation certification. Key responsibilities include troubleshooting corporate software, logging service requests, and proposing improvements to IT procedures.