Front Office Supervisor

MAIN DUTIES:

Administration

• To be an ambassador of the Front Office and of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To oversee the daily operations at the front office and support the team with their daily tasks whenever needed
• To assist the Duty managers with managing guest complaints and any other responsibilities
• To spot check the daily check lists
• Lead the daily briefings with the front office team and relay all necessary information pertaining to guests, hotel operations, group arrivals, etc.
• To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
• To properly use the telephone etiquette as per Sofitel standards.
• To properly follow all CID and local government requirements concerning hotel guest...