Opportunity Description
Lead the front desk team at Hotel SENS in Montreal. This full-time role is centered around exceptional guest service, team development, and effective operations management.
As a Front Office Manager, you will oversee daily front desk operations while mentoring the team at both Hotel SENS and Château Versailles. Your expertise will guide check-ins, guest interactions, and compliance with service standards. You will have the unique opportunity to thrive in a refined hospitality environment influenced by Japanese philosophy.
Key Responsibilities:
• Oversee front desk operations for smooth check-ins and check-outs
• Deliver exceptional customer service and resolve guest inquiries
• Train and mentor front desk team members for success
• Coordinate schedules to ensure proper staffing at all times
• Handle guest complaints proactively for maximum satisfaction
Requirements:
• Minimum four years in a supervisory front de...
As a Front Office Manager, you will oversee daily front desk operations while mentoring the team at both Hotel SENS and Château Versailles. Your expertise will guide check-ins, guest interactions, and compliance with service standards. You will have the unique opportunity to thrive in a refined hospitality environment influenced by Japanese philosophy.
Key Responsibilities:
• Oversee front desk operations for smooth check-ins and check-outs
• Deliver exceptional customer service and resolve guest inquiries
• Train and mentor front desk team members for success
• Coordinate schedules to ensure proper staffing at all times
• Handle guest complaints proactively for maximum satisfaction
Requirements:
• Minimum four years in a supervisory front de...
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