Front Office Agent Serenity Panorama Patmos

SWOT Hospitality is looking to recruit

Front Office Agent

for the Serenity Panorama Patmos

Requirements

As a Front Office Agent your responsibilities include but are not limited to:

• Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
• Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
• Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
• Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
• Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
• Making res...