Front Line Manager - Auto Claims

Front Line Leader – Auto Claims

Lead the day‑to‑day operations and development of a team of frontline claims handlers, reporting to a Senior Leader. The role requires a blend of technical, customer, and coaching skills to build a high‑performing team and deliver exceptional customer outcomes.

Responsibilities

• Identify, assess, and retain top talent while supporting career growth and performance management.
• Lead positively through change, fostering a culture of continuous improvement and accountability.
• Ensure technical competence of claims handlers and drive operational excellence.
• Use data insights to evaluate team performance, remove blockers, and implement improvement actions.
• Participate in the quality assurance program and ensure timely training delivery.
• Manage claims risk, meet compliance obligations, and report on financial accuracy.
• Communicate effectively with confidence, curiosity, and ...