Freshservice ITSM Platform Administrator

Take charge of IT service excellence as a Freshservice ITSM Administrator with Freshworks. Focus on platform optimization, user management, and ITIL compliance for effective service delivery.
In this role, you will oversee the Freshservice ITSM platform, requiring 2-4 years of related experience in ITSM administration. You will administer workflows, integrate with various tools, and ensure adherence to ITIL standards while supporting users across departments. Your contributions will greatly enhance operational efficiency.
Key Responsibilities:
• Administer and configure all Freshservice modules
• Manage user access and role governance
• Design and maintain automations and workflows
• Integrate with tools including Microsoft 365 and ServiceNow
• Monitor system performance and troubleshoot issues
Requirements:
• 2–4+ years of experience in ITSM administration
• Strong understanding of asset management and ITIL
• Proficiency in API integration
• Experie...