Forward-Deployed AI CX Engineer — Latin America

Genesys seeks a Forward Deployed Engineer to bridge customer ambition and AI transformation across Latin America. You will design, prototype, and operationalize AI solutions that improve customer experience and business performance, partnering with strategic customers to move from AI exploration to scalable transformation.

You will define architectures, lead workshops, and ensure security and regulatory compliance while delivering rapid PoCs using Genesys Cloud AI Studio and related tools.