Foreign Exchange E-Trading Client Services

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

The FX eTrading Middle Office (eTMO) is responsible for Foreign Exchange operations/support for the Investment Bank’s proprietary and multi‑dealer electronic trading and payments platforms. This is an intensive business with high volumes of trading (c. 100k trade/day) trading around the clock from start of day Monday in Asia to end of day Friday in NY. Primary functions of the Client Service team include OnBoarding, training, and fully supporting the external and internal e‑commerce FX clients. The team offers its support services through client hotlines as well as a global e‑mail inbox.

Responsibilities

• Providing excellent customer service to all incoming client queries
• Working with Front Office to enable clients to deal electronically
• Help maintain our onboarding queues to meet SLAs determin...